PAC-certified service professionals offer you a reassuring solution for maintaining your systems and application in optimal condition. With an PAC Service Contract, you can rely on a solution that perfectly fits your Quality Assurance Program by avoiding unexpected maintenance costs and minimizing downtime risks.
Standard PAC Service Contracts
• An annual Preventive Maintenance (PM) visit by our service engineer covers all necessary maintenance, calibration and validation
• Service visits to restore your instrument after hardware failure
• A response time within two to five days
• Free one-day training is included in the annual preventive maintenance visit upon request. You also receive a 20%discount on all courses at the PAC training facilities.
• Free spare parts – we keep spare parts in stock at our local offices to ensure rapid delivery
• 20% discount on consumables such as calibration and reference samples, columns, etc. – We offer a full range of spares & consumables to keep your system running. We also provide you with calibration and quality control material to tune your PAC system to the analysis of your samples
• PAC software updates and a 10% discount on new PAC software applications
Tailor-Made Solutions
PAC can offer you any combination of the service contract options and the following services:
• Calibration visits help you meet specified laboratory performance criteria
• PAC Modem Service enables our service engineer to make a quick assessment of your problem and remotely assist you to get your system up and running again
• Guaranteed response time matching your needs is possible
Please contact our Help Desk or your local PAC service representative for a tailor-made solution.
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